Transport Contract

Our Conditions of Carriage apply only on those flights, or flight segments, where our Airline Designator Code (MNE) is indicated in the carrier box of the Ticket for that flight or flight segment.

1. Pursuant to this Contract, "ticket" means the passenger ticket and baggage check or itinerary/receipt if applicable in the case of an electronic ticket, of which these conditions and notices form part. "Carriage" is equivalent to "transportation", "carrier" means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage, "electronic ticket" means the itinerary/receipt issued by or on behalf of the Carrier, the Electronic Coupons and, if applicable, a boarding document.
2. Carriage hereunder is subject to the rules and limitations relating to liability established by the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal on 28 May 1999, commonly known as the Montreal Convention.
3. To the extent not in conflict with the foregoing Convention, carriage and other services performed by each carrier are subject to: (I) provisions contained in the ticket, (II) applicable tariffs, (III) carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
4. Carrier's name may be abbreviated in the ticket, the full name and its abbreviation being set forth in carrier's tariffs, conditions of carriage, regulations or timetables; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket; the agreed stopping places are those places set forth in this ticket or as shown in carrier's timetables as scheduled stopping places on the passenger's route; carriage to be performed hereunder by several successive carriers is regarded as a single operation.
5. An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its agent.
6. Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents, servants and representatives.
7. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within seven days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered.
8. This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
9. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
10. Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
11. No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.
12. By purchasing a ticket, a Contract of Carriage is concluded (together with the General Conditions of Carriage which are an integral part of the Contract) between our airline (contractual air carrier) and the purchaser of transport - the passenger, which provides that in case of any disputes arising from this Contract, the contracting parties agree that the courts in Montenegro shall have exclusive jurisdiction for their resolution, namely:
    • The Basic Court in Podgorica in cases where the purchaser of transport - the passenger is a natural person;
    • The Commercial Court in Podgorica in cases where the purchaser of transport is a legal entity.
13. In the event of any disputes arising from this Contract, the contracting parties agree that claims arising from this Contract cannot be the subject of assignment (cession) to third parties without the express and prior written consent of the contracted air carrier. Any attempt to transfer claims without the express and written consent of the air carrier shall produce no legal effect towards the debtor.

Passengers are notified that the international treaty known as the Montreal Convention, concluded in Montreal on 28 May 1999, regulates and limits the liability of air carriers for death or bodily injury, loss or damage to baggage, and delay, and that in addition to this convention Air Montenegro adheres to the Law on Obligations and Fundamentals of Property Relations in Air Traffic "Official Gazette of Montenegro" no. 18/2011, 46/2014 and 43/2018.

DEATH OR INJURY OF PASSENGERS

The carrier is liable for damage in case of death or bodily injury of a passenger only on condition that the accident which caused the death or injury took place on board the aircraft or during any operation of embarkation or disembarkation under the supervision of the air carrier or its agent. The air carrier cannot contest claims for compensation up to the amount of 113,100 SDR (approx. 121,243 EUR).

In case of claims exceeding 113,100 SDR (Special Drawing Rights as defined by the International Monetary Fund), the carrier may be wholly or partially exonerated from liability if it proves that the damage was not caused by the negligence or omission of the carrier or persons acting on its behalf, or that the damage was caused solely by the negligence or harmful conduct or omission of a third party.

In case of death or injury of a passenger, the carrier must make an advance payment within 15 days of identifying the person entitled to compensation, which is necessary to cover their immediate economic needs. In case of death of a passenger, this advance must not be less than 16,000 SDR (approx. 17,600 EUR).

DAMAGE TO BAGGAGE

The carrier is liable for damage sustained in case of destruction or loss of, or of damage to, checked baggage, provided that the event which caused it occurred on board the aircraft, during embarkation or disembarkation, or while the baggage was under the supervision of the carrier. In the case of hand baggage, the carrier is liable if the damage was caused by its fault or the fault of its employee.

In the case of destroyed, lost, damaged, or delayed baggage, the carrier's liability is limited to 1,131 Special Drawing Rights per passenger (approx. 1,200 EUR; 1,800 USD).

For damage occasioned by delay of baggage, the passenger is entitled to compensation if the carrier acknowledges the loss of checked baggage or if the checked baggage does not arrive within 21 days* from the date it should have arrived. In case of damage to baggage, the passenger must file a complaint immediately upon discovery of the damage, and at the latest within 7 days from the date of receipt of the baggage. In case of delay, the complaint must be made at the latest within 21 days from the date on which the baggage has been placed at the passenger's disposal.

NOTE: Every complaint must be made in writing and within the above-mentioned time limits.

*EXPLANATION: The expression "days" (when used in the Montreal Convention) means calendar days, not working days.

A passenger can benefit from a higher liability limit for lost, damaged, or delayed baggage if, at the time of check-in for the flight, they make a special declaration of the value of their baggage and pay an additional fee. In addition, if the value of the baggage exceeds the applicable liability limit, it should be fully insured prior to travel.

DELAY

The carrier is liable for damage occasioned by delay in the carriage of baggage or passengers, unless it proves that it or its employees took all measures to avoid the delay, or that it was not possible to take such measures.

For damage caused by a delay of 5 or more hours, the carrier's liability is limited to 4,694 Special Drawing Rights (approx. 5,000 EUR; 7,500 USD) per passenger. In case of flight delay, we provide assistance to our passengers in accordance with the Law on Obligations and Fundamentals of Property Relations in Air Traffic "Official Gazette of Montenegro" no. 18/2011, 46/2014 and 43/2018.

EXONERATION

If the carrier proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his or her rights, the carrier shall be wholly or partly exonerated from its liability to the extent that such negligence, wrongful act or omission caused or contributed to the damage. When compensation is claimed by a person other than the passenger in respect of death or injury of a passenger, the carrier shall likewise be wholly or partly exonerated from its liability to the extent that it proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of the claimant. This applies to all liability provisions in the Montreal Convention.

LIMITATION OF ACTIONS

Claims arising from the contract of carriage and recourse claims from the contract of carriage shall be extinguished if an action is not brought within a period of two years from the date on which the aircraft arrived or should have arrived at the place of destination.

Government taxes and fees that are mandatory in air transport may be included in the ticket price. These taxes and fees, which may represent significant costs of air transport, may be included in the ticket fare or separately shown in the box(es) on the ticket labeled "TAX". Payment of these taxes and fees may be required from the passenger subsequently.

In countries with regulations on mandatory compensation for denied boarding, carriers apply regulations on compensation to passengers with confirmed reservations who are not accepted on the flight due to unavailability caused by overbooking. Details of these regulations can be obtained at carrier offices. Carriers may overbook flights to reduce losses from "no-shows" and to enable seat availability for passengers who would otherwise not have available seats on the selected flight. Seat availability is not guaranteed although carriers make efforts to secure pre-booked seats.

The use of the following electronic devices is not permitted during the entire stay on the aircraft:

• Devices that emit electronic waves, mobile phones, walkie-talkies, remote-controlled toys, cathode ray tubes, wireless PC mice, PC printers, radios and stereos, televisions, telemetry devices.

Laptops may be used after takeoff and before landing in accordance with instructions on the aircraft.

Passenger documents - Notice to all passengers that they are required to obtain all necessary travel documents, health certificates and other documents required by the countries they are traveling from, through, and to before starting their journey. Air Montenegro is not responsible for any loss or costs incurred due to passenger's failure to comply.

Reservation for onward travel and return - Attention is drawn to passengers to cancel their original reservation if they change their travel plans, otherwise all reservations for onward travel and/or return will be automatically cancelled. We also recommend that passengers reconfirm their reservations for onward travel or return.

Timely check-in for departure - We recommend that passengers check in for departure at the airport in a timely manner so that all necessary procedures for boarding the aircraft can be completed. Air Montenegro reserves the right to dispose of seats of passengers who have not checked in on time for departure. After checking in for departure, passengers are required to prepare for boarding at the designated gate, as the flight cannot be delayed due to passengers who do not arrive on time, and Air Montenegro bears no responsibility in such cases.

For safety reasons, the transport of the dangerous items listed below in baggage is prohibited.

• Explosives, ammunition, sprays, fireworks and signal flares,
• Gases under pressure (flammable, non-flammable and toxic) such as: butane, propane, diving cylinders, lighter fuel or lighter refill capsules, aerosols,
• Briefcases with built-in alarm devices or built-in lithium batteries and/or pyrotechnic materials,
• Flammable liquids and items such as paints, thinners, glue, matches, and other highly flammable materials,
• Oxidizing materials such as: bleach powder and peroxides,
• Poisons such as arsenic, cyanide, insecticide, weed killers, viral materials,
• Radioactive materials,
• Corrosive materials such as: mercury (thermometer, blood pressure monitor), acids, alkalis and batteries,
• Knives (including hunting knives), swords, scissors, and other sharp objects whose carrying is not permitted according to local law and international regulations,
• Spare ammunition for sporting purposes (transported only with carrier permission),
• And all those materials that present a danger during air transport and are not listed above, such as magnetic materials, materials with an unpleasant odor or irritating agents,
• In addition to the above, medicines containing alcohol and toiletries, such as hairsprays and perfumes, which are necessary for the passenger during travel may be transported in limited quantities.

DO NOT ENDANGER YOURSELF OR YOUR FELLOW PASSENGERS.

Hand baggage on Air Montenegro flights must not exceed the following dimensions: 55x20x40 and maximum weight: 8kg.

ON AIR MONTENEGRO FLIGHTS, ONLY ONE PIECE OF HAND BAGGAGE IS ALLOWED PER PASSENGER.